FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
The first thing that comes to mind when you hear the name Volkswagen is reliability. When other companies were struggling with build quality issues, Volkswagen was producing cars that you knew would ‘just work’, hence their value on the second-hand market remains high as people know they’re buying into a reliable brand. Whether starting out with the new up range, stylish superminis that still offer space and comfort, or want something larger with the Polo, you know you’re getting something special. Then of course, the iconic Golf. This car needs no introduction. During the 80s and 90s, nobody in their twenties would be seen in any other car, and the GTI model is seen as an absolute classic. But they’re not just about small cars. The Passat is one of the best saloons on the market with exceptional space and comfort, and the Tiguan provides room for growing families in an SUV styling that is hard to beat. For even more space, the Touran is one of the best MPVs on the market with seven seats and exceptional loadspace. If you want to go off-road, there's the Touareg, a beast of a 4x4 that’s capable of taking on all terrains. Call 01623980000 to find your next used Volkswagen, or come and visit us at our showroom -Oakdene Collection in Derbyshire.
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