FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Too many Skodas are relatively recent, low-priced cars that have carved a niche for affordable family driving. However, their history is far longer, and some classics still survive and show a company based on true automotive excellence. For example, in 1928, the Skoda 422 was a fantastic looking car that turned heads. After the war, some familiar names appeared, the Popular, Rapid, Favorit and Superb. Sound familiar? Today the Citigo is a small city car that’s available in 3 or 5 door and is an ideal first car which is able to grow. However, the range continues with the Fabia, a larger car ideal for families, the Rapid Spaceback and the Octavia, with larger floorplan and room for more luggage. If you need even more space, check out the Superb, an accomplished executive car and the Karoqand Kodiaq, both excellent SUV/Crossovers that take their capabilities up a notch. Call 01623980000 to find your next used Skoda or come and visit us at our showroom -Oakdene Collection in Derbyshire
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