FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
KIA have gone from a low-cost everyday car to now being one of the most popular vehicles on the roads thanks to their design innovations and keen pricing. The range has expanded massively over the past few years with cars to suit all kinds of budgets and requirements. For those who need a compact car to get about town, there’s the Picanto or Rio cars, or if you want something with a bit more presence, there’s the Soul that retains a compact size but has 5 seats. Then there’s the Ceed, the bigger, more spacious hatchback or the new Sportage with its distinctive design and packed with the latest technology. Or if you need something for more rugged terrain and need to get from A to B whatever the weather, check out the New Sorento, the 7 seater SUV that’s available in both 2 wheel and 4 wheel drive versions. Find your perfect KIA, call 01623980000, or come by our showroom Oakdene Collection in Alfreton, Derbyshire
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