FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Everyone who’s everyone once owned a Mini! This classic British car is now in the hands of BMW, but the genetics have stayed the same with small, sporty and incredibly well-handling cars across the range.Economy was the top priority for early models, but with the introduction of the Mini Cooper, speed became the focus.There are now many minis to choose from, such as the Convertible and Clubman but if you want a bit more space, yet crave the effortless British looks that only a Mini can provide, there’s also the Mini Countryman, the largest Mini in the range and especially built for families looking for that little bit more.If you are after an exclusive, however, seek out the Mini John Cooper Works. Be part of cool and find a Mini today at Oakdene Collection. Call 01623980000, or come and visit us at our showroom - Oakdene Collection in Alfreton, Derbyshire
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