FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Land Rover is the iconic British 4x4 that has endured for decades and is synonymous with adventure and is the de-facto standard for those who want to drive anywhere in any conditions. The iconic Defender is what most people envisage when thinking about Land Rover, and with good reason. It’s a solid workhorse that has been in production since the 1980s, with most of them still being in use today. However, Land Rover traces its history back much earlier, to 1947. The Series II and IIA were the earliest models, and then the Range Rover Luxury model was launched in 1970. These days they keep hold of their off-road credentials while bringing the range up to date with comfort and technology built-in. The new Discovery Sport range offers fans an SUV that still has Land Rover DNA running through it, and the new Range Rover Velar exudes luxury and style. Want the best 4x4xfar? Call 01623980000, or come by our showroom Oakdene Collection in Alfreton, Derbyshire
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