FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
The Audi marque combines stunning designs with the very best of German technology, it has a huge range of small compacts, saloons, sports car and SUV’s which never fall short of the mark. With its strong lines and almost aggressive front end design from 2015 Audi boasts not only desirable status and looks, but the latest in future technology with our favourite - the virtual cockpit. Oakdene Collection stock a fantastic range of Audis in Derbyshire to suit every budget, so for your next used Audi please get in touch with us on: 01623980000 where one of our knowledgeable staff will be happy to help. For quality used Audi’s in Derbyshire choose Oakdene Collection.
ALFA ROMEO
BMW
FORD
HYUNDAI
JAGUAR
KIA
LAND ROVER
MASERATI
MERCEDES-BENZ
PORSCHE
SEAT
SKODA
VOLKSWAGEN
VOLVO
