FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Although having a reputation for producing budget cars, the SEAT brand has a rich history going back to the 1950s. One of their most popular and iconic cars has to be the Seat Ibiza, the small car of choice for those who want something a little more sporty than others. However, going back in history we can find the SEAT 850 Spyder, a superb cabriolet which looks almost nothing like the Fiat 850 it was based on. More notable cars include the Leon, Altea and Toledo, all cars that have benefited from the company’s association with VW and which bring incredible performance, looks and reliability to an already impressive marque.Call 01623980000 to find your next used SEAT or come and visit us at our showroom -Oakdene Collection in Alfreton, Derbyshire
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